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Do you provide a free sample?

Samples are available but no free sample; Sample delivery in 7-10 working days, sample pictures, test reports can be sent for free.

Bulk order delivery in 30-40 working days depends on order volume.

What is your payment term? What is your leading time?

30% TT in advance, 70% balance before shipment preferred, L/C or other payment up to discussion.

Bulk order delivery in 30-45 working days depends on normal order volume such as one container.

What are your shipping options? And time?

1) For over MOQ order quantities, we can use an sea freight service. The destination of the shipment will be the nearest international seaport. FOB is the commonly used incoterm.

 

2) DHL, UPS and TNT can also be used for door-to-door shipping of small quantities such as samples delivery. These options are more expensive, but delivery time is shorter and more reliable.

 

3) Standard Courier: 3-5 Days

Standard Air delivery: 4-7 Days

Standard Sea delivery: 18-35 Days.

Do you provide custom packaging?

Yes. We can provide custom packaging based on customer’s design files.

Can you provide parts or change accessories?

Definitely. Our goal is to build long-term relationship with all of our clients. Hardwood is customer oriented company. Any change of parts will be considered and we will give competitive price.

Where is your main market?

Our main market is American and Europe

Can you customize products?

Yes. This is actually one of our strength. We have experienced mechanical engineers and we have provided many ODM solutions to our customers from their initial thoughts

What is your minimum order quantity (MOQ)?

Custom Projects: ranges from 100 to 500pcs (depending on type)

Stock Orders: minimum is 100pcs.

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We provide state-of-the-art top security opening solutions and one-stop service from Hardwood's professionals including R&D, manufacturing, testing and consulting, customer services.
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